Last Updated on August 1, 2019
WHO WE ARE:
This website or product is operated by Shoclef Corporation Limited, a Hong Kong Limited Corporation, and its subsidiaries in different countries in different countries.
INTRODUCTION:
This privacy policy explains how we and our third-party vendors collect, use and protect your personal information when you use our websites, applications, or services (collectively, “Services”). We respect your privacy and are committed to securing your personal information. By using our Services, you consent to our privacy policy and our Terms of Use.
COLLECTING AND USING YOUR PERSONAL INFORMATION:
We and our third-party vendors collect the personal information that you provide to us, as well as information automatically collected when you interact with our Services, through cookies and analytics tracking tools, which help us evaluate the performance of our Services, advertise on sites across the internet, show customized ads based on past visits to our Services, and provide you with a better user experience.
We may use your personal information that you provide to us in the process of establishing an account on our Services in the following ways:
- Obtain your full name and email for purposes of communicating with you and identifying you as a user of the Services.
- Verify your age as older than 18.
- Facilitate purchase and sales of products and services available on our Services.
- Administer any promotions that we may offer.
- Display your profile information to others and receive other users’ profile information.
- Send you communications upon your request or consent.
- Allow other users or business partners to communicate with you.
- Customize or personalize your communications and experience with us.
- Better respond to your customer concerns and complaints.
- Help us create, develop, operate, deliver, and improve our Services and investigate any potential frauds.
- Send you important notices such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of these messages.
- Keep you informed of our upcoming product releases and upcoming events unless you otherwise opt out of such messages.
- Use your information for internal purposes such as auditing, data analysis, and research to improve our Services.
We may use your personal information that you provide to us in the process of making a purchase in the following ways:
- Confirm your use of a valid credit card (or other authorized methods of payment).
- Process your payment via a credit card (or other authorized methods of payment).
- Verify your receipt of the product or services and investigate any potential frauds.
To fulfill your product orders, we may also disclose your personal information to our affiliates, third-party service providers or distributors.
When you share your content with others, or invite others to use our Services, we may collect information you provide about those people such as name, mailing address, email address, and phone number. We will use the information to fulfill your requests, provide the relevant Services, or for anti-fraud purposes.
We and our third-party vendor s also gather non-descriptive, non-personal information about how our Services are used. The following are some examples of non-personal information that we collect and how we may use it:
- URL, location, and the time zone where our Services are used so we can better understand customer behavior and improve our Services.
- We may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our Services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.
- We may collect and store details of how you use our Services, including search queries. This information may be used to improve the relevancy of results provided by our Services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
- With your explicit consent, we may collect data about how you use your device and applications in order to help app developers improve their apps.
- If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
UNSUBSCRIBING, REMOVING OR MODIFYING YOUR INFORMATION:
We appreciate that you may change your mind about our use of your personal information in the future. We offer several ways you can inform us about your privacy preferences:
- All email messages and newsletters will provide a description on how you can ask us to stop sending you messages and newsletters.
- At any time, you can send us an email at the address provided below.
- At any time, you can call our customer service number and request that you would like to change your marketing preferences.
- To modify or delete entirely the information you have provided during registration, please login and update your profile.
Please note that if you unsubscribe from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
ONLINE TRACKING:
A cookie is a small removable data file that is stored by your web browser on your computer. We or our third-party vendors may use cookies, pixel tags, web beacons, and other technologies to improve your experience with our website and show you ads based on past visits to our website. We may use cookies and other technologies to improve our understanding of what you like and do not like about our website, customize the website to your prior uses and to generally improve all customer needs and interests.
We or our partners also use cookies and other technologies to remember personal information when you use our Services. Our goal in these cases is to make your experience with us more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit us. Knowing your country and language helps us provide a customized and more useful shopping experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalize your operating system, set up your service, and provide you with better customer service.
You may choose to have your computer warn you each time a cookie is being sent or you may choose to turn off all cookies. You do this through your web browser settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. You may also delete cookies from your computer or opt out of a third party’s use of cookies by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices/. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and click stream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
We may deliver ads through our advertising platform within our Services and in the App Store. If you do not wish to receive ads targeted to your interests from our advertising platform, you may choose to enable Limit Ad Tracking, where such feature is available. The Limited Ad Tracking, if available, will opt your account out of receiving such ads regardless of what device you are using. If you enable Limit Ad Tracking on your mobile device, third-party apps cannot use the Advertising Identifier, a non-personal device identifier, to serve you targeted ads. You may still see ads in the Live Shopping or News Feeds based on context like your search query or the channel you are reading. In third-party apps, you may see ads based on other information.
LOCATION-BASED SERVICES :
To provide location-based services on our Services, we and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by us and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.
Some location-based services offered by us, such as “Go Live” require your personal information for the feature to work.
THIRD-PARTY SITES AND SERVICES :
Our Services may contain links to third-party websites, products, and services. Our Services may also use or offer products or services from third parties − for example, a third party app.
Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
DO NOT TRACK DISCLOSURES
The "Do Not Track" standard is still in development and not yet finalized. We will only collect and use the personal information you provide to us pursuant to the terms in this privacy policy.
DISCLOSURE AND SHARING YOUR PERSONAL INFORMATION:
We may share your information with our partners and other users for them to provide or offer their services or products, for us to provide or improve our Services, for us to market to our customers, or as permitted under this privacy policy. For example, when you create a user account and log in, you authorize us and your carrier to exchange the information you provide during the activation process to carry out service. We share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever we operate.
In the event we reorganize or transfer to a third party, your personal information may be transferred to our successor for the purposes and subject to the terms of this privacy policy. We may provide your credit card (or other authorized payment method) information to our bank or credit card or other authorized payment processor solely for purposes of processing your payment. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
PROTECTING YOUR INFORMATION:
We use technological security measures to preserve the security of your information, including without limitation, encryption technologies and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server. Please be aware that no electronic data transmission over the internet can be 100% secure.
When you use our Services or post on our forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
TRANSFERRING YOUR INFORMATION OVERSEAS:
We may transfer your information to our family of companies, to other service providers or distributors outside of your country or territory. We have teams worldwide, including in the United States. We acknowledge that the data protection laws governing our services may not be as comprehensive as those of your country or territory and we will take steps to ensure that your privacy rights are respected. When transferring personal data outside of the European Union, we require all third parties that are not our affiliates to agree to the EU Model Contracts, or contracts with similar provisions and safeguards.
CHILDREN'S PRIVACY:
We respect the privacy of children. Our website is not designed to attract an audience younger than 18. We do not knowingly collect personal information from children under 18. Please contact us using the contact details below if you believe we may have collected information from your child, and we will work to delete it.
YOUR CALIFORNIA PRIVACY RIGHTS:
Under California laws, California residents can request information from us whether we have disclosed a person’s personal information to any third parties for the third parties' direct marketing purposes. We will not sell or share your personal information with third-party companies for their direct marketing purposes without your consent. California residents desiring to request further information about our compliance with these laws or have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.
OBTAINING A COPY OF OR UPDATING YOUR PERSONAL INFORMATION:
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. You can contact us at any time to obtain the personal information we possess about you, or modify any personal information we retain that is incorrect. Please let us know what information you would like to receive from us, or what information is incorrect, and we will respond to you. Your request should include your name and proof of your identity.
CHANGES TO THE PRIVACY POLICY
We will notify you when we make any material changes or updates to this privacy policy, including any material changes in how we use or share your personal information.
QUESTIONS AND FEEDBACK:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
NOTICE AND CONTACT INFORMATION:
For questions or concerns, please email us at:
VIA EMAILS:
privacy@shoclef.com
TERMS OF USE:
Please also visit our "Terms of Use" section that explains other terms governing the use of our websites.
Last Updated on August 1, 2019
Welcome to Shoclef Corporation Limited, a Hong Kong Limited Corporation, and its subsidiaries in different countries. Shoclef.com and App is a marketplace platform for services performed by its users. Your use of our services is governed by our Terms of Use. This document further explains how our services work in details and is incorporated into the Terms of Use.
Our Customer Support team is available 24/7 if you have any questions regarding our website or services. Contacting our Customer Support team can be performed by submitting a request here.
Key Terms
Sellers are users who offer and perform services through Shoclef.
Buyers are users who purchase services on Shoclef.
Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a buyer.
Custom Orders are requests made by a buyer to receive a Custom Offer from a seller.
Orders are the formal agreement between a buyer and personal shopper/business/factory after a purchase was made from the Order Page.
Order Page is where buyers and sellers communicate with each other in connection with an order.
Disputes are disagreements experienced during an order between a buyer and seller on Shoclef.
Revenue is the money sellers earn from completed orders.
Sales Balance is cleared revenue from completed orders for sellers to withdraw or use to purchase items.
Shopping Balance is shopping credit collected from cancelled orders or Shoclef promotions to be used for purchasing items.
Service Providers are professionals who charge money for their services to registered Users.
Observers are Users who watch live Players. Observers may pay Players tips for doing tasks.
Players participate in live video streams and interact live with Observers and Users; complete tasks for a tip.
Overview (Main terms, in a nutshell)
- Only registered users may buy and sell, play, observe, post, promote on Shoclef.com. Registration is free.
- Buyers pay Shoclef in advance to create an order by adding money to their account.
- Orders are purchased through the Order button found on a seller’s page or through a Custom Offer.
- For fees and payments please read the purchasing section here and our Pricing Policy.
- Sellers must fulfill their orders, and may not cancel orders on a regular basis or without cause. Cancelling orders will affect sellers’ reputation and status.
- Sellers gain account statuses (Levels) based on their performance and reputation. Advanced levels provide their owners with benefits, including offering services for higher prices.
- Users may not offer or accept payments using any method other than placing an order through Shoclef.com.
- Buyers are granted all rights for the delivered work, unless otherwise specified by the seller on their Profile Page. See our “Ownership” and “Commercial Use License” sections below for more information.
- Shoclef retains the right to use all published delivered works for Shoclef marketing and promotion purposes.
- We care about your privacy. You can read our Privacy Policy here. The Privacy Policy is a part of these Terms of Service and incorporated herein by reference.
Sellers
Basics
- Personal Shoppers. Businesses, Factories, Service Providers create requests on Shoclef to allow buyers to purchase their services.
- Personal Shoppers may also offer Custom Offers to buyers.
- Each order a Personal Shoppers sells and successfully completes, accredits your account with a net revenue of 50% of the purchase amount of Live minutes charged and collected.
- Players receive net revenue of 50% of the purchase amount of Live minutes charged and collected. Players may also collect a tip and Players keep 80% of the tip. All tips are final.
- Shoclef accredits Personal Shopper/Seller/Player once an order is completed and item/s are delivered. See our "Orders" section below for a definition of a completed order.
- Orders once placed are not able to be cancelled (for any reason). All purchases are final and binding.
- Revenues are only made available for withdrawal from the Revenue page following after the order is marked as complete.
- Any and all transaction bank fees and withdrawl fees will be charged at time of withdrawl.
- Personal Shoppers may withdraw their revenues using one of Shoclef’s withdrawal options.
- The seller/personal shoppers/players's rating is calculated based on the order reviews posted by buyers/observers.
- For security concerns, Shoclef may temporarily disable a seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by buyers, or associating multiple Shoclef accounts to a single withdrawal provider.
Seller/Personal Shoppers/Factories/Businesses Features
Shoclef sellers have access to several exclusive features that help customize the way their services can be offered.
Custom Offer
- Sellers can also send Custom Offers addressing specific requirements of a buyer.
- Custom Offers are sent from the conversation page.Custom Offers are defined by the seller with the exact description of the service, the price and the time expected to deliver the service.
- Services provided through Custom Offers may not violate Shoclef’s Terms of Use.
Shoclef.com
- Services offered through Shoclef.com must comply with our Terms of Use.
- Users accessing and purchasing from a Shoclef.com that are not already Users of Shoclef, will be required to register with Shoclef to create an order.
- Sellers are required to deliver proof of completion of services in the order page. Please see our Orders section for further details.
- Communication for handling orders should be performed on Shoclef.com, through the live shopping/order page. Users who engage and communicate off of Shoclef.com will not be protected by our Terms of Use.
- Shoclef International has not verified the licenses and certifications of any Users, Persons, Trade persons, Shoppers, Buyers, Factories or Businesses, Service Providers, Players, Observers offering services on our websites and/or Apps. Shoclef International S. A. is not liable for any misinformation, misrepresentation of any Users on any of our sites. Shoclef Corporation Limited shall not be responsible or liable for any damages or other problems resulting from any and all services rendered.
Shipping Physical Deliverables
Some of the services on Shoclef.com are delivered physically (shoes, purses, collectable items, etc.). For these types of Purchases, sellers may add shipping charges. Sellers/Personal Shoppers/Businesses/Factories can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
- Items that require shipping costs must have physical deliverables sent to Buyers.
- Shipping costs added to a purchase only pertains to the cost sellers require to ship physical items to Buyers.
- Important: Buyers who purchase Items that require physical delivery, will be asked to provide a shipping address.
- Sellers are responsible for all shipping arrangements once the buyer provides the shipping address.
- Shoclef does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
- A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the order page when delivering your Purchases.
- Users can contact Shoclef's customer support department for assistance here.
Withdrawing Revenues
- To withdraw your revenue, you must have an account with at least one of Shoclef's withdrawal methods.
- Your Shoclef profile can be associated with only one account from each Shoclef withdrawal methods. A withdrawal provider account can be associated with only one Shoclef profile.
- To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
- Withdrawals can only be made in the amount available to you.
- Withdrawal fees vary depending on the withdrawal method.
- Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.
Withdrawal Methods
* Additional fees may apply based on your location and currency.
Buyers
Basics
- You may not offer direct payments to sellers using payment systems outside of the Shoclef Order system.
- Shoclef retains the right to use all publically published delivered works for Shoclef marketing and promotional purposes.
- Buyers may request a specific service from the Post a Request feature found from the Shopping dashboard. Services requested on Shoclef must be an allowed service on Shoclef. Please click here for guidelines on approved services.
Purchasing
- Buyers pay Shoclef to create an order from a Seller’s Page using the Order Now button.
- In addition buyers can request a Custom Order which addresses specific buyer requirements, and receive a Custom Offer from sellers through the site or through Shoclef.com.
- Items may be purchased using one of the following payment methods: Credit Card, PayPal, Venmo or Shoclef Credit.
- Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. As of Last Update: August 1, 2019, the current fees assessed to the total purchase amount are $1 on purchases up to $20 and 5% on purchases above $20. When purchasing from your seller's balance (i.e. out of your account) or buyer's shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid
- If you have funds in your account balance, either from your Shopping or available Account balance, it will be automatically applied to your next purchase.
- You may not offer sellers to pay, or make payment using any method other than through the Shoclef.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
- To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information here.
VAT
This paragraph only applies to buyers located in Israel: Israeli buyers will be charged VAT in addition to the Prices shown on the page. An invoice will be provided to allow eligible users to claim back the VAT from the tax authorities.
Orders
Basics
- Once payment is confirmed, your order will be created and given a unique Shoclef order number (#FO).
- Sellers must deliver purchased items and/or proof of delivery using the Deliver Items button (located on the Order page) according to the service that was purchased and advertised on their profile page.
- Using the Deliver Items button may not be abused by sellers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Items” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller.
- An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.
- We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Shoclef's Customer Support department for assistance here.
Handling Orders
- When a buyer orders, the personal shopper/factory/business/vender is notified by email as well as notifications on the site while logged into the account.
- Sellers/personal shoppers/factories/businesses are required to meet the delivery time they specified when creating their Accounts. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller's status.
- Sellers must send completed files and/or proof of work using the Deliver Items button (located on the Order page) to mark the order as Delivered.
- Users are responsible for scanning all transferred files for viruses and malware. Shoclef will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
- Buyers may use the “Open a Dispute" feature located on the Account History page while an order is marked as Delivered if the delivered materials do not match the seller's description on their Account page or they do not match the requirements sent to the seller at the beginning of the order process.
Reviews
- Feedback reviews provided by buyers while completing an order are an essential part of Shoclef's rating system. Reviews demonstrate the buyer's overall experience with the sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.
- Leaving a buyer's feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Use.
- To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Shoclef platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the Shoclef platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
- Feedback comments given by buyers are publicly displayed on a Personal Shopper’s Account page. Buyers have the option not to include a comment, but still rate the service. Cancellation of an order does not remove feedback unless mutually agreed.
- Withholding the delivery of services, files, or information required to complete the Account service with the intent to gain favorable reviews or additional services is prohibited.
- Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days with shipping). If no response is provided within the response period, the order will be considered completed.
- Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.
- Sellers may not solicit the removal of feedback reviews from their buyers through mutual cancellations.
Disputes and Cancellations
We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Shoclef's Customer Support department for assistance here.
Basics
- Order cancellations can never be performed on Shoclef.com, because all purchased items and services are final.
- Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Services. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
- In the event that a buyer or seller encounters an issue related to the service provided in an order, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.
- Shoclef reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
- All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the purchases and the delivery may not be used if payment is cancelled for any reason.
- Shoclef does not allow cancellations (for any reason). All the funds paid will never be refunded to the buyer’s shopping balance unless items that require shipping are not received.
- Revisions to delivery costs can be performed by sellers based on the seller’s acutal costs. Proof of shipping costs are required to be verified with proof within 48 hours of shipping items.
- Requests for revisions can be performed through the Order page while the order is marked as Delivered.
- Requesting to gain more services from sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
Order Cancellations
- Shoclef Corporation Limited encourages Buyers and Sellers to resolve service disputes mutually using the Dispute Transaction Button.
- Eligibility for requests to Shoclef Corporation Limited to dispute an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Use, general misconduct, and improper usage of the Shoclef delivery system. See below for Order specific eligibility.
- Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Account Information page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
- Buyers must use Dispute Transaction Form to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of Shoclef.
- Any non-permitted usage of Shoclef encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to Shoclef’s Terms of Use.
- Shoclef Customer Support will cancel orders based on, but not limited to, the following reasons:
- Active orders (after the buyer submits their requirements and before the seller delivers on Shoclef)
- The seller is late and unresponsive for more than 24 hours while the order is marked as Late.
- Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
- Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s delivery.
- The user is no longer an active Shoclef user due to Terms of Use violations or closure of their account.
- Delivered Orders (after the seller clicks Deliver Now and before the order is marked as complete)
- The seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to buyers.
- Note: Multiple reported offenses will result in permanent suspension of your account.
- The seller delivers no items/merchandise related to the agreed upon order requirements.
- Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
- The seller requests additional payments, on or off the Shoclef platform, by withholding the final delivery of services directly related to the agreed requirements.
- The seller is withholding the final delivery of services for improved ratings.
- Buyers who abuse the Request Revisions button to gain more services from sellers beyond the agreed requirements.
- Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.
- Completed Orders (after the order is marked as complete and before the 14 day limitation)
- Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
- Buyers who did not purchase commercial use rights and are reported to have used the materials commercially.
- Note: Terms of Commercial use is found on the seller’s Account page and cannot be retroactively included once the order is completed for over 14 days.
- Shoclef Customer Support will review cases of Order delivery manipulation that prevents buyers and sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete.
Refunds
- Shoclef does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer's balance as credit and are available for future purchases on Shoclef. Funds returned to your balance from cancelled orders will not include processing fees paid.
- Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.
User Conduct and Protection
Shoclef enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Shoclef.com. Users of the Shoclef community communicate and engage through orders, augemented reality, live players, live observers, live video, chat, phone calls, social media, and on Shoclef’s Community Forums.
Shoclef maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Shoclef. This section relates to the expected conduct users should adhere to while interacting with each other on Shoclef.
To report a violation of our Terms of Use, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
Basics
- To protect our users' privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Shoclef in order to circumvent or abuse the Shoclef messaging system or Shoclef platform is not permitted.
- Any necessary exchange of personal information required to continue a service may be exchanged within the order page.
- Shoclef does not provide any guarantee of the level of service offered to buyers.
- Shoclef does not provide protection for users who interact outside of the Shoclef platform.
- All information and file exchanges must be performed exclusively on Shoclef's platform.
- Rude, abusive, improper language, or violent messages sent to users will not be tolerated and may result in an account warning or the suspension/removal of your account.
- The Shoclef marketplace is open to everyone. Discrimination against a community member based on gender, race, age, religious affiliation, sexual preference or otherwise is not acceptable and may result in the suspension/removal of your account.
Orders
- Users with the intention to defame competing sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
- Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
- Shoclef reviews cases of payment provider chargebacks and disputes on behalf of sellers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the seller’s favor. If the chargeback case allows, Shoclef will return parts or full revenue back to sellers.
Reporting Violations
If you come across any content that may violate our Terms of Use, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Use. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.
Violations
Users may receive a warning to their account for violations of our Terms of Use or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation.
Non-Permitted Usage
Adult Services & Pornography - Shoclef does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on Shoclef should be friendly, constructive, and professional. Shoclef condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Shoclef takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.
Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of Shoclef will not be protected by our Terms of Use.
Intellectual Property Claims - Shoclef will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use Shoclef for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Shoclef community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Shoclef’s Terms of Use is cause for permanent suspension of all accounts.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on Shoclef. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell Shoclef accounts.
General Terms
- Shoclef reserves the right to put any account on hold or permanently disable accounts due to breach of these terms of service or due to any illegal or inappropriate use of the Site or services.
- Violation of Shoclef's Terms of Use may get your account disabled permanently.
- Users with disabled accounts will not be able to sell or buy on Shoclef.
- Users who have violated our Terms of Use and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
- Users have the option to enable account Security features to protect their account from any unauthorized usage.
- Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.
- Sellers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Shoclef's approval.
- Disputes should be handled using Shoclef's dispute resolution tools ('Disputes' on the order page) or by contacting Shoclef Customer Support.
- Shoclef may make changes to its Terms of Service from time to time. When these changes are made, Shoclef will make a new copy of the terms of service available on this page.
- You understand and agree that if you use Shoclef after the date on which the Terms of Service have changed, Shoclef will treat your use as acceptance of the updated Terms of Service.
Last Updated on August 1, 2019
As always, you own the content you post on Shoclef App or Website. Remember to post authentic content, and don’t post anything you’ve copied or collected from the Internet that you don’t have the right to post. Please review the Terms of Use for a list of restricted content and behavior, and always follow the law. We may use the content you post pursuant to the Terms of Use
