Last Updated on August 1, 2019
WHO WE ARE:
This website or product is operated by Shoclef Corporation Limited, a Hong Kong Limited Corporation, and its subsidiaries in different countries in different countries.
COLLECTING AND USING YOUR PERSONAL INFORMATION:
We and our third-party vendors collect the personal information that you provide to us, as well as information automatically collected when you interact with our Services, through cookies and analytics tracking tools, which help us evaluate the performance of our Services, advertise on sites across the internet, show customized ads based on past visits to our Services, and provide you with a better user experience.
We may use your personal information that you provide to us in the process of establishing an account on our Services in the following ways:
We may use your personal information that you provide to us in the process of making a purchase in the following ways:
To fulfill your product orders, we may also disclose your personal information to our affiliates, third-party service providers or distributors.
When you share your content with others, or invite others to use our Services, we may collect information you provide about those people such as name, mailing address, email address, and phone number. We will use the information to fulfill your requests, provide the relevant Services, or for anti-fraud purposes.
We and our third-party vendor s also gather non-descriptive, non-personal information about how our Services are used. The following are some examples of non-personal information that we collect and how we may use it:
UNSUBSCRIBING, REMOVING OR MODIFYING YOUR INFORMATION:
We appreciate that you may change your mind about our use of your personal information in the future. We offer several ways you can inform us about your privacy preferences:
Please note that if you unsubscribe from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and click stream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
We may deliver ads through our advertising platform within our Services and in the App Store. If you do not wish to receive ads targeted to your interests from our advertising platform, you may choose to enable Limit Ad Tracking, where such feature is available. The Limited Ad Tracking, if available, will opt your account out of receiving such ads regardless of what device you are using. If you enable Limit Ad Tracking on your mobile device, third-party apps cannot use the Advertising Identifier, a non-personal device identifier, to serve you targeted ads. You may still see ads in the Live Shopping or News Feeds based on context like your search query or the channel you are reading. In third-party apps, you may see ads based on other information.
LOCATION-BASED SERVICES :
To provide location-based services on our Services, we and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by us and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.
Some location-based services offered by us, such as “Go Live” require your personal information for the feature to work.
THIRD-PARTY SITES AND SERVICES :
Our Services may contain links to third-party websites, products, and services. Our Services may also use or offer products or services from third parties − for example, a third party app.
Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
DO NOT TRACK DISCLOSURES
DISCLOSURE AND SHARING YOUR PERSONAL INFORMATION:
PROTECTING YOUR INFORMATION:
We use technological security measures to preserve the security of your information, including without limitation, encryption technologies and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server. Please be aware that no electronic data transmission over the internet can be 100% secure.
When you use our Services or post on our forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
TRANSFERRING YOUR INFORMATION OVERSEAS:
We may transfer your information to our family of companies, to other service providers or distributors outside of your country or territory. We have teams worldwide, including in the United States. We acknowledge that the data protection laws governing our services may not be as comprehensive as those of your country or territory and we will take steps to ensure that your privacy rights are respected. When transferring personal data outside of the European Union, we require all third parties that are not our affiliates to agree to the EU Model Contracts, or contracts with similar provisions and safeguards.
We respect the privacy of children. Our website is not designed to attract an audience younger than 18. We do not knowingly collect personal information from children under 18. Please contact us using the contact details below if you believe we may have collected information from your child, and we will work to delete it.
YOUR CALIFORNIA PRIVACY RIGHTS:
Under California laws, California residents can request information from us whether we have disclosed a person’s personal information to any third parties for the third parties' direct marketing purposes. We will not sell or share your personal information with third-party companies for their direct marketing purposes without your consent. California residents desiring to request further information about our compliance with these laws or have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.
OBTAINING A COPY OF OR UPDATING YOUR PERSONAL INFORMATION:
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. You can contact us at any time to obtain the personal information we possess about you, or modify any personal information we retain that is incorrect. Please let us know what information you would like to receive from us, or what information is incorrect, and we will respond to you. Your request should include your name and proof of your identity.
QUESTIONS AND FEEDBACK:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
NOTICE AND CONTACT INFORMATION:
For questions or concerns, please email us at:
Last Updated on August 1, 2019
Our Customer Support team is available 24/7 if you have any questions regarding our website or services. Contacting our Customer Support team can be performed by submitting a request here.
Sellers are users who offer and perform services through Shoclef.
Buyers are users who purchase services on Shoclef.
Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a buyer.
Custom Orders are requests made by a buyer to receive a Custom Offer from a seller.
Orders are the formal agreement between a buyer and personal shopper/business/factory after a purchase was made from the Order Page.
Order Page is where buyers and sellers communicate with each other in connection with an order.
Disputes are disagreements experienced during an order between a buyer and seller on Shoclef.
Revenue is the money sellers earn from completed orders.
Sales Balance is cleared revenue from completed orders for sellers to withdraw or use to purchase items.
Shopping Balance is shopping credit collected from cancelled orders or Shoclef promotions to be used for purchasing items.
Service Providers are professionals who charge money for their services to registered Users.
Observers are Users who watch live Players. Observers may pay Players tips for doing tasks.
Players participate in live video streams and interact live with Observers and Users; complete tasks for a tip.
Overview (Main terms, in a nutshell)
Seller/Personal Shoppers/Factories/Businesses Features
Shoclef sellers have access to several exclusive features that help customize the way their services can be offered.
Shipping Physical Deliverables
Some of the services on Shoclef.com are delivered physically (shoes, purses, collectable items, etc.). For these types of Purchases, sellers may add shipping charges. Sellers/Personal Shoppers/Businesses/Factories can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
* Additional fees may apply based on your location and currency.
This paragraph only applies to buyers located in Israel: Israeli buyers will be charged VAT in addition to the Prices shown on the page. An invoice will be provided to allow eligible users to claim back the VAT from the tax authorities.
Disputes and Cancellations
We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Shoclef's Customer Support department for assistance here.
User Conduct and Protection
Shoclef enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Shoclef.com. Users of the Shoclef community communicate and engage through orders, augemented reality, live players, live observers, live video, chat, phone calls, social media, and on Shoclef’s Community Forums.
Shoclef maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Shoclef. This section relates to the expected conduct users should adhere to while interacting with each other on Shoclef.
Adult Services & Pornography - Shoclef does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on Shoclef should be friendly, constructive, and professional. Shoclef condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Shoclef takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.
Intellectual Property Claims - Shoclef will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use Shoclef for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on Shoclef. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell Shoclef accounts.
Last Updated on August 1, 2019