Last Updated on August 1, 2019
WHO WE ARE:
This website or product is operated by Shoclef Corporation Limited, a Hong Kong Limited Corporation, and its subsidiaries in different countries in different countries.
INTRODUCTION:
This privacy policy explains how we and our third-party vendors collect, use and protect your personal information when you use our websites, applications, or services (collectively, “Services”). We respect your privacy and are committed to securing your personal information. By using our Services, you consent to our privacy policy and our Terms of Use.
COLLECTING AND USING YOUR PERSONAL INFORMATION:
We and our third-party vendors collect the personal information that you provide to us, as well as information automatically collected when you interact with our Services, through cookies and analytics tracking tools, which help us evaluate the performance of our Services, advertise on sites across the internet, show customized ads based on past visits to our Services, and provide you with a better user experience.
We may use your personal information that you provide to us in the process of establishing an account on our Services in the following ways:
We may use your personal information that you provide to us in the process of making a purchase in the following ways:
To fulfill your product orders, we may also disclose your personal information to our affiliates, third-party service providers or distributors.
When you share your content with others, or invite others to use our Services, we may collect information you provide about those people such as name, mailing address, email address, and phone number. We will use the information to fulfill your requests, provide the relevant Services, or for anti-fraud purposes.
We and our third-party vendor s also gather non-descriptive, non-personal information about how our Services are used. The following are some examples of non-personal information that we collect and how we may use it:
UNSUBSCRIBING, REMOVING OR MODIFYING YOUR INFORMATION:
We appreciate that you may change your mind about our use of your personal information in the future. We offer several ways you can inform us about your privacy preferences:
Please note that if you unsubscribe from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
ONLINE TRACKING:
A cookie is a small removable data file that is stored by your web browser on your computer. We or our third-party vendors may use cookies, pixel tags, web beacons, and other technologies to improve your experience with our website and show you ads based on past visits to our website. We may use cookies and other technologies to improve our understanding of what you like and do not like about our website, customize the website to your prior uses and to generally improve all customer needs and interests.
We or our partners also use cookies and other technologies to remember personal information when you use our Services. Our goal in these cases is to make your experience with us more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit us. Knowing your country and language helps us provide a customized and more useful shopping experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information, hardware identifiers, and information about your computer or device helps us personalize your operating system, set up your service, and provide you with better customer service.
You may choose to have your computer warn you each time a cookie is being sent or you may choose to turn off all cookies. You do this through your web browser settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. You may also delete cookies from your computer or opt out of a third party’s use of cookies by visiting the Network Advertising Initiative opt-out page at http://www.networkadvertising.org/choices/. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and click stream data.
We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on our website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
We may deliver ads through our advertising platform within our Services and in the App Store. If you do not wish to receive ads targeted to your interests from our advertising platform, you may choose to enable Limit Ad Tracking, where such feature is available. The Limited Ad Tracking, if available, will opt your account out of receiving such ads regardless of what device you are using. If you enable Limit Ad Tracking on your mobile device, third-party apps cannot use the Advertising Identifier, a non-personal device identifier, to serve you targeted ads. You may still see ads in the Live Shopping or News Feeds based on context like your search query or the channel you are reading. In third-party apps, you may see ads based on other information.
LOCATION-BASED SERVICES :
To provide location-based services on our Services, we and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with crowd-sourced Wi-Fi hotspot and cell tower locations, and other technologies to determine your devices’ approximate location. Unless you provide consent, this location data is collected anonymously in a form that does not personally identify you and is used by us and our partners and licensees to provide and improve location-based products and services. For example, your device may share its geographic location with application providers when you opt in to their location services.
Some location-based services offered by us, such as “Go Live” require your personal information for the feature to work.
THIRD-PARTY SITES AND SERVICES :
Our Services may contain links to third-party websites, products, and services. Our Services may also use or offer products or services from third parties − for example, a third party app.
Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
DO NOT TRACK DISCLOSURES
The "Do Not Track" standard is still in development and not yet finalized. We will only collect and use the personal information you provide to us pursuant to the terms in this privacy policy.
DISCLOSURE AND SHARING YOUR PERSONAL INFORMATION:
We may share your information with our partners and other users for them to provide or offer their services or products, for us to provide or improve our Services, for us to market to our customers, or as permitted under this privacy policy. For example, when you create a user account and log in, you authorize us and your carrier to exchange the information you provide during the activation process to carry out service. We share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever we operate.
In the event we reorganize or transfer to a third party, your personal information may be transferred to our successor for the purposes and subject to the terms of this privacy policy. We may provide your credit card (or other authorized payment method) information to our bank or credit card or other authorized payment processor solely for purposes of processing your payment. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
PROTECTING YOUR INFORMATION:
We use technological security measures to preserve the security of your information, including without limitation, encryption technologies and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server. Please be aware that no electronic data transmission over the internet can be 100% secure.
When you use our Services or post on our forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
TRANSFERRING YOUR INFORMATION OVERSEAS:
We may transfer your information to our family of companies, to other service providers or distributors outside of your country or territory. We have teams worldwide, including in the United States. We acknowledge that the data protection laws governing our services may not be as comprehensive as those of your country or territory and we will take steps to ensure that your privacy rights are respected. When transferring personal data outside of the European Union, we require all third parties that are not our affiliates to agree to the EU Model Contracts, or contracts with similar provisions and safeguards.
CHILDREN'S PRIVACY:
We respect the privacy of children. Our website is not designed to attract an audience younger than 18. We do not knowingly collect personal information from children under 18. Please contact us using the contact details below if you believe we may have collected information from your child, and we will work to delete it.
YOUR CALIFORNIA PRIVACY RIGHTS:
Under California laws, California residents can request information from us whether we have disclosed a person’s personal information to any third parties for the third parties' direct marketing purposes. We will not sell or share your personal information with third-party companies for their direct marketing purposes without your consent. California residents desiring to request further information about our compliance with these laws or have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.
OBTAINING A COPY OF OR UPDATING YOUR PERSONAL INFORMATION:
You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. You can contact us at any time to obtain the personal information we possess about you, or modify any personal information we retain that is incorrect. Please let us know what information you would like to receive from us, or what information is incorrect, and we will respond to you. Your request should include your name and proof of your identity.
CHANGES TO THE PRIVACY POLICY
We will notify you when we make any material changes or updates to this privacy policy, including any material changes in how we use or share your personal information.
QUESTIONS AND FEEDBACK:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
NOTICE AND CONTACT INFORMATION:
For questions or concerns, please email us at:
VIA EMAILS:
privacy@shoclef.com
TERMS OF USE:
Please also visit our "Terms of Use" section that explains other terms governing the use of our websites.
Last Updated on August 1, 2019
Welcome to Shoclef Corporation Limited, a Hong Kong Limited Corporation, and its subsidiaries in different countries. Shoclef.com and App is a marketplace platform for services performed by its users. Your use of our services is governed by our Terms of Use. This document further explains how our services work in details and is incorporated into the Terms of Use.
Our Customer Support team is available 24/7 if you have any questions regarding our website or services. Contacting our Customer Support team can be performed by submitting a request here.
Key Terms
Sellers are users who offer and perform services through Shoclef.
Buyers are users who purchase services on Shoclef.
Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a buyer.
Custom Orders are requests made by a buyer to receive a Custom Offer from a seller.
Orders are the formal agreement between a buyer and personal shopper/business/factory after a purchase was made from the Order Page.
Order Page is where buyers and sellers communicate with each other in connection with an order.
Disputes are disagreements experienced during an order between a buyer and seller on Shoclef.
Revenue is the money sellers earn from completed orders.
Sales Balance is cleared revenue from completed orders for sellers to withdraw or use to purchase items.
Shopping Balance is shopping credit collected from cancelled orders or Shoclef promotions to be used for purchasing items.
Service Providers are professionals who charge money for their services to registered Users.
Observers are Users who watch live Players. Observers may pay Players tips for doing tasks.
Players participate in live video streams and interact live with Observers and Users; complete tasks for a tip.
Overview (Main terms, in a nutshell)
Sellers
Basics
Seller/Personal Shoppers/Factories/Businesses Features
Shoclef sellers have access to several exclusive features that help customize the way their services can be offered.
Custom Offer
Shoclef.com
Shipping Physical Deliverables
Some of the services on Shoclef.com are delivered physically (shoes, purses, collectable items, etc.). For these types of Purchases, sellers may add shipping charges. Sellers/Personal Shoppers/Businesses/Factories can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).
Withdrawing Revenues
Withdrawal Methods
* Additional fees may apply based on your location and currency.
Buyers
Basics
Purchasing
VAT
This paragraph only applies to buyers located in Israel: Israeli buyers will be charged VAT in addition to the Prices shown on the page. An invoice will be provided to allow eligible users to claim back the VAT from the tax authorities.
Orders
Basics
Handling Orders
Reviews
Disputes and Cancellations
We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Shoclef's Customer Support department for assistance here.
Basics
Order Cancellations
Refunds
User Conduct and Protection
Shoclef enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value. Services offered on Shoclef.com. Users of the Shoclef community communicate and engage through orders, augemented reality, live players, live observers, live video, chat, phone calls, social media, and on Shoclef’s Community Forums.
Shoclef maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Shoclef. This section relates to the expected conduct users should adhere to while interacting with each other on Shoclef.
To report a violation of our Terms of Use, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
Basics
Orders
Reporting Violations
If you come across any content that may violate our Terms of Use, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Use. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.
Violations
Users may receive a warning to their account for violations of our Terms of Use or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user's email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation.
Non-Permitted Usage
Adult Services & Pornography - Shoclef does not allow any exchange of adult oriented or pornographic materials and services.
Inappropriate Behavior & Language - Communication on Shoclef should be friendly, constructive, and professional. Shoclef condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
Phishing and Spam - Shoclef takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.
Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of Shoclef will not be protected by our Terms of Use.
Intellectual Property Claims - Shoclef will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
Fraud / Unlawful Use - You may not use Shoclef for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
Multiple Accounts - To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Shoclef community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to Shoclef’s Terms of Use is cause for permanent suspension of all accounts.
Targeted Abuse - We do not tolerate users who engage in targeted abuse or harassment towards other users on Shoclef. This includes creating new multiple accounts to harass members through our message or ordering system.
Selling Accounts - You may not buy or sell Shoclef accounts.
General Terms
Last Updated on August 1, 2019
As always, you own the content you post on Shoclef App or Website. Remember to post authentic content, and don’t post anything you’ve copied or collected from the Internet that you don’t have the right to post. Please review the Terms of Use for a list of restricted content and behavior, and always follow the law. We may use the content you post pursuant to the Terms of Use